At StreamLuxTV, we are committed to delivering a high-quality streaming experience. If you are not fully satisfied, you may request a refund under the conditions outlined below.
1. Eligibility for Refunds
- Timeframe: Refund requests must be submitted within 72 hours (3 days) of the initial purchase.
- First-Time Subscriptions Only: This policy applies only to first-time purchases. Renewals or repeat subscriptions are not eligible.
- Individual Accounts: Refunds apply per account. Multi-device or shared plans must be handled individually.
2. How to Request a Refund
To request a refund, please contact us with the following details:
- Full name
- Email or username used for the subscription
- Date and time of purchase
- Reason for the request
📧 Email: contact@streamluxtv.com
📌 Subject: Refund Request
- Response Time: You will receive a confirmation within 24 hours.
- Processing Time: Approved refunds are issued within 5–7 business days to the original payment method.
3. Conditions & Limitations
- No Partial Refunds: Only full refunds are considered within the 3-day period.
- Usage Limit: If more than 10 hours of content has been streamed, we reserve the right to deny the request.
- Add-Ons & Upgrades: Additional purchases (channel packs, upgrades) are non-refundable.
- Promotional Offers: Free trials and discounted promotional plans are not eligible for refunds.
4. Subscription Cancellation
To prevent future charges, you must cancel your subscription manually before the end of the billing period.
⚠️ Important:
Cancellation does not automatically trigger a refund. You must submit a refund request separately.
5. Policy Updates
We may update this Refund Policy at any time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of our services indicates acceptance of these changes.
6. Contact Us
If you have any questions regarding this policy, feel free to reach out:
📧 Email: contact@streamluxtv.com
